As a small-biz owner, I understand the value of a “Thank you. Well done.” I also understand the value of “I had a poor experience with your business. Here’s what happened & my opinion on what could have been done better.” So I try to give feedback when it applies. I want to share 2 of my experiences & say that you never know when it will pay you back!
I bought a very cool Bondi Band during the Race Expo last week & wore it during the Half. I later emailed the owner, with my race photo, and told her how much I loved her product! She said if I let her use my photo on her site, she’d send me 2 more, for free!! Cool, huh?
My second story revolves around a very bad experience I had with KodakGallery.com. I love them & they always do a great job, but they misplaced my Christmas photos (sent in actual 35mm film.). They eventually found them, but a series of poor customer service situations left me very unhappy. I emailed the company, recapping my experience in detail & telling them how I felt it should have been handled. They gave me a credit for 100 free photos!
The reason for telling businesses should not be because you think you’ll get free stuff. But I know that business owners love hearing positive feedback. Also, they would much rather hear your negative experience firsthand & have an opportunity to correct it, than for you to tell 8 people all about your bad experience.
1 comment:
I want to say 'thanks' for posting every day. I enjoy reading what you have to say! I'm in a non-blogging funk right now but I really enjoy catching up with you! I'll have to bring Jake some time to climb--what is the youngest they can start??
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