I figure we should pass on what we've learned about insurance over the past 9+ months. If you've had a large claim too, do you have others to add to the list?
Below: A current view of our kitchen, which looked like this a few weeks ago! For those of you new to my blog, here's where our claim started. More updates also found under "Big Mess."
1.
Insure Yourself - Insurance is Important. As disappointed as we were with our treatment, I can't imagine if we had no homeowners insurance at all. If possible, talk with friends who had
large insurance claims to find out how they were treated. Also, check the national reputation of your insurance company. Unfortunately, ours has a national reputation for not settling quickly or fairly.
2.
Picture This - First of all, take pictures of your house. Right Now. Inside & Out. Don't take a close up picture of every tiny houseplant, but take shots of each room. When we were burglarized a couple of years ago, I wish I had taken snapshots of things like my CD rack, inside my kitchen cabinet, etc.
3.
Every Little Bit - It all adds up. If you have a claim, make sure you account for everything possible. We were burglarized during a renovation, and had no idea what was piled up in our POD & backside of the house. If I had taken pictures, it would have jogged my memory. But instead, months later we would think, "Oh, what happened to that globe we got for our wedding?" (Really, I can't believe they stole that, Liz!) For months we would remember things that added up to several hundreds dollars in the end. We never claimed all of this stuff with our insurance.
4.
Document the Process - Right away, get yourself a calendar & write down dates of important phone calls, emails, etc. Who was at meetings, what they said. Take tons and tons and tons of photographs of the incident & repairs. They incorrectly laid some brick on our house, which didn't meet codes, but quickly covered over it. We
only got them to redo it because Lance had documented it.
5.
Hire The Right Guys (or Girls) - Just pay what it costs to hire someone you
trust. We were locked into a decision, because the insurance only approved the guys who low-balled the estimate. We ended up having to fire them & redo a bunch of their work on our own dime.
6.
Be Insistent - Unfortunately, we learned that it doesn't always pay to wait around for the guys to do the right thing. We waited about 6 months without a settlement. Finally, Lance made dozens of calls in one week, going over each persons head. Once he got to the highest in command, the issue was resolved that same day.
7.
Put Your POD Away - Don't leave a POD in your yard. Ours was broken into. Plus, they are a huge red flag for folks looking to break into a uninhabited house.
8.
Get Folks to Back You Up - Hiring a lawyer, engineer, architect may be necessary. Fortunately, we had a structural engineer (and family friend) at our house on Day 1. His documentation & reports were invaluable. We also expect his reports & assessments to help in the eventual resale of our home. And we ended up having a lawyer (and friend) represent us to move our situation along. And since I married an architect, his services were free. :)
9.
While You're At It - If there is additional work done to your house, consider doing it now. Depending on the market & how long you plan to stay in the home, it could be a cost-effective time to get other work done that you have been considering. Due to the wreck, we had to install a new staircase going out of our kitchen. We had been talking about adding a deck, so we decided to go ahead and make the upgrade now.
10.
Go With It - This one's really a bummer, because it really could mean that the good guy doesn't "win". But in the end, you have to realize that it's just "stuff." Maybe you truly won't get what you are owed (we didn't.) But you have just got to let it go. Otherwise, it will eat you up.